Everything people ask before their first order

Yes. Articles are stamped 925 for sterling silver and ship with a certificate of authenticity. Bullion is struck to 999 fine and carries the Sarafa Traders Committee, Jaipur assay mark, with a serial number you can quote back to us.

Four to six business days to the UAE, five to eight to the UK and Singapore, seven to ten to the United States and Canada, and eight to twelve to Australia. Every consignment is tracked and insured door to door.

Possibly — it depends on your country and the declared value. Duty and local taxes are not included in our prices and are payable by you on arrival. We declare every consignment accurately; we will not under-declare a shipment.

Yes, and at no extra charge. Nameplates, dates and short dedications are cut by hand before dispatch. Tell us the wording at checkout and allow two additional working days.

Regularly. We handle quantity orders with individual engraving, coordinated packaging and a single consolidated shipment. Message the workshop on WhatsApp with quantities and a date and we will come back with a quotation.

Thirty days from delivery, in original condition and packaging. We pay return freight on anything that arrives damaged or is not as described. Engraved pieces and bullion are non-returnable once dispatched.

Keep it dry, keep it out of direct sun, and keep it away from rubber and wool. Wipe with the cloth supplied rather than a liquid polish, which strips the oxidised detail from chased work. There is a full guide in our journal.

Yes. Ask and we will photograph or video-call you the actual piece on the bench before it is packed. Most customers ordering an idol or a clock take this up.